Frequently Asked Questions
At the moment, we only ship to Canada. If you live outside Canada and want to order, send us an email at email@example.com and we'll do our best :)
It depends on where you are. We process orders within 1-2 business days. In the Greater Montreal area, delivery is next business day. Other deliveries can take up to 7 business days.
Delivery details will be provided in your confirmation email.
You can contact us by email firstname.lastname@example.org! We will be happy to assist you.
Our main goal is to create quality products to satisfy you as a customer.
If you encounter any problem or dissatisfaction, we will be happy to assist you in finding a reasonable solution. Please email us at email@example.com for any assistance you may need.
Your return request can be submitted up to 15 days from the date of purchase. If accepted, a refund will be issued within 24-48 hours of return, depending on the original method of payment.
We do not accept products that have been opened or used.
The cost of returning the items will be charged to the customer, unless it is specified in our exchanges that we take care of it.
Although we prefer to use organic ingredients, our products are not considered organic.
However, we make sure to use healthy and environmentally friendly ingredients in all our products.
Of course! Open the chat box in the right bottom corner and let us know what you are looking for.
You can also DM us on Instagram or send us an email firstname.lastname@example.org and we'll help you find the best match for your hair!