Our main goal is to create quality products to satisfy you as a customer.
If you encounter any problem or dissatisfaction, we will be happy to assist you in finding a reasonable solution. Please email us at hello@novarituals.com for any assistance you may need.
Your return request can be submitted up to 15 days from the date of purchase. If accepted, a refund will be issued within 24-48 hours of return, depending on the original method of payment.
We do not accept products that have been opened or used.
The cost of returning the items will be charged to the customer, unless it is specified in our exchanges that we take care of it.